All unshipped orders may be canceled at any time. To request a cancellation please contact customer service using the submission form. We do our best to ship an order within 1 business day after purchase so please try to contact us as soon as possible.
Since the certificate is an instant downloadable product then we are unable to issue a refund for that item. If your kit includes a certificate we will deduct $15 from the total refunded amount.
ESA Evaluation Cancelations
If you purchased an ESA evaluation and wish to no longer continue with the appointment then we can issue a full refund. Once refunded the ESA letter process will be disabled from your account. We do not offer refunds on evaluations if they are denied by the therapist. You are paying for the time with the therapist.
Refunds are issued to the original method of payment and can take 3-7 business days to process.